Refund Policy

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

1. Introduction

At Wing Snob, we are committed to delivering a high-quality food experience to every customer. We understand that situations may arise where an order does not meet your expectations or where circumstances require a cancellation or refund. This Refund Policy outlines the conditions under which refunds, exchanges, and cancellations are accepted, as well as the procedures customers must follow to initiate a request.

Our policy is designed to be fair, transparent, and compliant with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act. Customers located in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) as they relate to consumer transactions.

For any questions or concerns not addressed in this policy, please contact us directly at [email protected] or visit our website at eat-wingsnob.click.

2. Eligibility Conditions for Refunds

Not all orders automatically qualify for a refund. Wing Snob evaluates refund requests on a case-by-case basis. To be eligible for a refund, your situation must meet one or more of the following conditions:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong flavor, wrong quantity, wrong item entirely).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food received was inedible, spoiled, contaminated, or significantly below the standard quality expected from Wing Snob.
• Allergic Reaction or Dietary Concern: You received food containing allergens or ingredients that were specifically noted as excluded from your order at the time of purchase.
• Order Not Delivered: Your delivery order was not received within a reasonable timeframe and was confirmed as undelivered by our system or delivery partner.
• Duplicate Charge: You were charged more than once for the same order due to a payment processing error.
• Technical Error: A system or website error resulted in an incorrect or unintended order being placed.

Refund requests that do not fall within these categories will be reviewed at the sole discretion of Wing Snob management. We reserve the right to deny refund requests that do not meet the above eligibility criteria.

3. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. Please review the following list carefully:

4. Timeframes for Refund Requests

Timing is critical when submitting a refund request. Wing Snob operates under the following timeframe policy:

• Standard Food Orders (Delivery or Pickup): Refund requests must be submitted within 24 hours of order delivery or pickup. Requests made after this window will generally not be accepted.
• Missing Items: Claims for missing items must be reported within 2 hours of receiving your order to ensure accurate investigation.
• Duplicate or Incorrect Charges: Billing disputes must be reported within 7 calendar days of the transaction date.
• Catering or Large Group Orders: Refund or cancellation requests for catering orders must be submitted at least 48 hours before the scheduled order date to qualify for a full refund.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request with Wing Snob, please follow these steps carefully:

1. Step 1 – Document the Issue: Before contacting us, take clear photos or screenshots of the problem. This includes photos of missing items, incorrect food, packaging issues, or any quality concerns. Documentation significantly speeds up the review process.
2. Step 2 – Gather Your Order Information: Have the following information ready:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Items ordered and items received
   • Payment method used
   • Description of the issue
3. Step 3 – Contact Wing Snob: Submit your refund request by emailing [email protected] with the subject line: "Refund Request – [Your Order Number]". Attach all relevant documentation gathered in Step 1.
4. Step 4 – Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days. We may follow up with additional questions to investigate your claim thoroughly.
5. Step 5 – Review and Decision: After reviewing your request and any supporting documentation, Wing Snob will issue a decision within 3–5 business days. You will be notified via the email address associated with your order.
6. Step 6 – Refund Issuance: If approved, your refund will be processed according to the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes to appear in your account depends on your original payment method:

Please note that while Wing Snob processes refunds promptly upon approval, the actual time for funds to appear in your account is dependent on your bank or payment provider's internal processing policies, which are outside of our control.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of your order was incorrect or missing (e.g., one item out of five was wrong).
• The food quality issue affected only part of the order.
• A late delivery caused inconvenience but the order was ultimately received.
• Customization errors that were partially caused by inaccurate customer input during checkout.
• A catering order was partially prepared or delivered when a cancellation request was submitted.

The amount of a partial refund will be determined by Wing Snob based on the value of the affected items and the nature of the issue reported. Our team will communicate the partial refund amount to you prior to processing.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional product exchanges. However, we understand that errors occur, and we are committed to making it right. Here is how we handle exchange-like situations:

• Wrong Item Received: If you received a completely different item than what you ordered, we will either re-prepare and deliver/offer pickup of the correct item at no additional charge, or issue a full refund for the affected item — whichever you prefer.
• Incorrect Preparation (e.g., wrong sauce, wrong cooking style): If we made an error during food preparation that was not due to a customer customization mistake, we will re-prepare the item or offer a credit toward your next order.
• Store Credit Option: In some cases where an exchange or re-delivery is not feasible, Wing Snob may offer store credit equivalent to the value of the affected item, which can be used on a future order.

Exchange requests must be submitted within the same timeframes outlined in Section 4 of this policy. We are unable to honor exchange requests for items that have been fully consumed.

9. Cancellation Policy

We understand that plans change. Wing Snob's cancellation policy is as follows:

9.1 Standard Orders

Standard delivery and pickup orders can be cancelled only before food preparation has begun. Once preparation has started, the order cannot be cancelled and no refund will be issued. Because food preparation typically begins within minutes of order confirmation, we strongly encourage customers who need to cancel to act immediately after placing their order.

To request a cancellation, contact us immediately at [email protected] with your order number and the word "CANCEL" in the subject line.

9.2 Catering and Large Group Orders

• Cancellation 48+ hours before scheduled order date: Full refund issued.
• Cancellation 24–48 hours before scheduled order date: 50% refund issued; the remaining 50% covers preparation costs already incurred.
• Cancellation less than 24 hours before scheduled order date: No refund will be issued, as ingredients and staffing will have been fully committed.

9.3 Force Majeure or Service Disruptions

If Wing Snob is unable to fulfill your order due to circumstances beyond our control (e.g., severe weather, power outages, supply chain disruptions), you will receive a full refund or the option to reschedule your order at no additional cost.

10. Dispute Resolution Process

We aim to resolve all refund and order issues directly and amicably. If you are dissatisfied with our initial response to your refund request, here is the escalation path:

10.1 Internal Escalation

If you believe your refund request was unfairly denied or the resolution offered is inadequate, you may request an escalation review by replying to the original correspondence and asking for a senior review. Our management team will re-evaluate the case within 3 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your bank or credit card issuer if you believe a charge was unauthorized or fraudulent. However, we ask that you contact us first to attempt resolution before initiating a chargeback. Unresolved chargebacks may result in account restrictions.

10.3 Third-Party Mediation

If a dispute cannot be resolved through internal channels, Wing Snob agrees to engage in good-faith mediation with a mutually agreed-upon neutral third party before pursuing formal legal action. Mediation shall take place in the United States under applicable state law.

10.4 FTC Consumer Protection

Consumers who believe their rights have been violated under the FTC Act or applicable state consumer protection laws may file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or by calling 1-877-FTC-HELP.

11. Contact Information for Refund Requests

All refund requests, cancellation requests, and billing disputes should be submitted through the following contact channels:

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of our website and services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any updates.