Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website eat-wingsnob.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We take your privacy seriously and strive to be transparent about our data practices.

1. About Us

Wing Snob is a food service business operating in the United States. Our contact details are as follows:

For any questions, concerns, or requests related to this Privacy Policy, please contact us at the email address listed above.

2. Information We Collect

We collect several types of information from and about users of our website and services. This includes information you provide directly to us, information collected automatically, and information obtained from third parties.

2.1 Personal Information You Provide Directly

When you use our website, place an order, create an account, subscribe to our newsletter, or contact us, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and security questions used to secure your account.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial data necessary to process your payment. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Details: Information about the food products you order, your preferences, special instructions, and dietary requirements.
• Communications: Records of correspondence if you contact us, including emails, chat logs, and customer service interactions.
• Feedback and Reviews: Any reviews, ratings, or feedback you submit about our products or services.
• Promotional Participation: Information provided when you enter contests, sweepstakes, or promotions we run.

2.2 Information Collected Automatically

When you access and use our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This automatically collected data includes:

• Usage Data: Pages visited, links clicked, time spent on pages, referral URLs, and browsing paths through our site.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS-based location data unless you explicitly grant permission through your device settings.
• Log Data: Server logs that record details of your visit, including access times, error reports, and page performance data.
• Cookie Data: Information stored in cookies placed on your device. See Section 8 of this policy for more details on our use of cookies.
• Session Data: Information about your session activity, including the duration of your visit and actions taken during the session.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive profile information according to your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services may provide us with aggregated or de-identified data about how users interact with websites similar to ours.
• Delivery Partners: Third-party delivery services may share delivery confirmation and related logistics information with us.
• Marketing Partners: Advertising and marketing partners may share data with us to help us better target our promotional communications.
• Payment Processors: Payment processors may provide us with transaction confirmation data and fraud prevention information.

2.4 Sensitive Personal Information

In limited circumstances, we may collect sensitive personal information such as dietary restrictions or food allergies to ensure your safety and fulfill your order. We do not collect sensitive information such as government ID numbers, financial account numbers, or biometric data unless strictly necessary and legally permitted. We handle any sensitive personal information with heightened security measures and do not use it for purposes beyond fulfilling your order and ensuring your safety.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with excellent service and improving our business operations. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup logistics.
• To create and manage your account on our platform.
• To communicate with you regarding your orders, including sending order confirmations, updates, and receipts.
• To process payments securely and prevent fraudulent transactions.
• To respond to your inquiries, complaints, and customer service requests.
• To accommodate dietary restrictions, allergies, or special instructions you have provided.

3.2 Analytics and Service Improvement

• To understand how users interact with our website and services in order to improve usability and functionality.
• To monitor and analyze usage trends, traffic patterns, and performance metrics.
• To conduct internal research and development to improve our menu offerings, pricing, and overall customer experience.
• To test new features and services before broader rollout.
• To detect, investigate, and prevent technical issues, bugs, and security incidents.

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, discount codes, and newsletters about Wing Snob products and services, where you have opted in to receive such communications.
• To personalize your experience on our website by showing you content and offers relevant to your preferences and order history.
• To run targeted advertising campaigns on third-party platforms, including social media, based on your interactions with our website.
• To conduct surveys and gather feedback to help us improve our products and marketing strategies.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Opting out of marketing communications does not affect our ability to send you transactional or service-related messages.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Wing Snob, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement agencies.
• To resolve disputes and manage legal claims.

4. Legal Basis for Processing (Applicable U.S. Frameworks)

Under applicable United States privacy laws, including the CCPA/CPRA, we process your personal information based on the following grounds:

• Contractual Necessity: Processing necessary to fulfill the contract we have with you (e.g., processing your food order).
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing, provided those interests are not overridden by your rights.
• Consent: Where you have explicitly consented to the processing, such as subscribing to marketing emails or accepting non-essential cookies.
• Legal Obligation: Processing necessary to comply with a legal obligation under federal or state law.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party vendors and service providers that perform services on our behalf, including:

• Payment Processors: Companies that securely process credit card transactions and other payments.
• Delivery and Logistics Partners: Third-party delivery services that fulfill your food orders.
• Cloud Hosting Providers: Services that host our website, databases, and infrastructure.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and usage patterns.
• Customer Support Tools: Software platforms used to manage and respond to customer inquiries.
• Marketing and Advertising Platforms: Services used to run targeted advertising campaigns.

All service providers are contractually obligated to protect your information, use it only for the purposes for which it was shared, and comply with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service and protect our legal rights.
• Investigate potential violations of our policies.
• Protect the safety, rights, and property of Wing Snob, our users, and the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data will be subject to a different privacy policy, giving you the opportunity to make informed choices about your information.

5.4 With Your Consent

We may share your information with additional third parties when you have given us explicit consent to do so.

5.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This type of sharing does not constitute a disclosure of personal information.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions. All access is governed by role-based permissions.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store full payment card details on our own servers.
• Firewalls and Intrusion Detection: We employ industry-standard firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Data Minimization: We collect only the minimum amount of personal information necessary for the stated purposes.
• Employee Training: Our staff receive regular training on data protection best practices and privacy obligations.
• Incident Response: We maintain a data breach response plan to promptly address and notify affected individuals of any security incidents as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as fulfilling legal obligations or completing transactions).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Although we do not sell personal information for monetary consideration, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes permitted by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny goods or services, charge different prices, or provide a different level of service based on your exercise of privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal data in a portable, machine-readable format where technically feasible.

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we provide all users with the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal retention obligations.
• Opt Out of Marketing: You may opt out of receiving marketing communications at any time.
• Account Management: If you have an account with us, you may update your personal information at any time by logging into your account settings.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

Your request must include sufficient information for us to verify your identity (to protect your information from unauthorized access) and clearly describe the right you wish to exercise. We will respond to your request within 45 days of receipt. If we need more time, we will notify you and may extend the response period by an additional 45 days as permitted by law. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. You may also designate an authorized agent to submit requests on your behalf, subject to identity verification requirements.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide reporting information to website operators.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are most and least popular.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and items in your cart.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, and be notified when a new cookie is placed. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our specific retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information indefinitely without further notice to you.

10. Children's Privacy

Wing Snob's website and services are not directed to children under the age of 18. We do not knowingly collect, solicit, or process personal information from minors. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

Our practices in this regard are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13, as well as broader protections we extend to those under 18.

11. International Data Transfers

Wing Snob is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The United States may not have data protection laws as comprehensive as those in your country of residence.

By using our services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take steps to ensure that any international transfers of personal data are conducted in compliance with applicable laws and with appropriate safeguards in place to protect your information.

If you are a resident of a country with specific data transfer restrictions, please contact us at [email protected] to obtain more information about the safeguards we have in place.

12. Third-Party Links and Integrations

Our website may contain links to third-party websites, services, or social media platforms that are not operated by Wing Snob. We have no control over the content or privacy practices of these third-party sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every website you visit. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

Our website may also integrate third-party services such as Google Maps for location-based features, social media login options, or embedded content. These integrations may allow third parties to collect data about you. Your interactions with these features are governed by the privacy policies of the third parties providing them.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no industry-wide standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you can manage your tracking preferences through our cookie consent settings and by adjusting your browser settings as described in Section 8 of this policy.

14. FTC Act Compliance

Wing Snob is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Our privacy practices are designed to be transparent and honest, and we will not engage in deceptive practices regarding the collection, use, or sharing of your personal information. If our practices change in a material way, we will update this Privacy Policy and provide you with prominent notice as described in Section 16.

If you believe we have engaged in any unfair or deceptive privacy practices, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov.

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority.

15.1 For U.S. Residents — Federal Level

You may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection and privacy laws at the federal level:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 For California Residents

California residents may also file a complaint with the California Privacy Protection Agency (CPPA), established under the CPRA to enforce California privacy law:

• Website: cppa.ca.gov
• Email: [email protected]

California residents may also file complaints with the California Attorney General's Office:

• Website: oag.ca.gov

15.3 Contacting Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so we have an opportunity to address your concerns:

• Email: [email protected]

We are committed to resolving privacy concerns promptly and fairly. We aim to respond to all privacy-related inquiries within 15 business days.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website, with an updated "Last Updated" date at the top of this page. We will provide you with reasonable notice of any material changes through one or more of the following methods:

• Posting a prominent notice on our website homepage.
• Sending an email notification to the address associated with your account.
• Displaying a banner or notification when you next visit our website.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of our services and may request deletion of your personal information as described in Section 7.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are dedicated to addressing your privacy concerns and will make every effort to respond promptly and comprehensively to your inquiries. Our goal is to maintain your trust and ensure that your personal information is handled with the utmost care and respect.